Customer Service
About Our Returns Policies
The Caribbean Bunch and Caribbeanbunch.com offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on caribbeanbunch.com follow our general return policies.
- Mistaken Returns
- Statutory Cancellation Right
- Returns Costs & Methods
- Heavy and Bulky Items
- Other Statutory Rights
- Other Specific Items
Note: We will issue a refund, for a product shipped by the Caribbean Bunch and Caribbeanbunch.com within a maximum of 14 days and confirm it with an automated e-mail. In certain circumstances refund time frames may be longer. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. In certain circumstances refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, contact customer services.
At the caribbeanbunch.com we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Mistaken Returns
Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
If you have accidentally sent the wrong item to the Caribbean Bunch, please contact Customer Service as soon as possible as the Caribbean Bunch does not store mistakenly sent items. The Caribbean Bunch cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit our Returns Support Centre.
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.
The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):
- A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
- Digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started. Where an eBook/flipbook has been partially read or in cases of abuse, refunds may be denied.
The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:
| Statutory Rights | Caribbean Bunch Returns Policy (as set out by product category below) | |
| Return period | 14 days | 30 days |
| Refund of costs of sending the item back to us if defective, damaged or incorrect item? | Yes | Yes |
| Refund of costs of sending the item back to us if cancellation? | No | Yes |
| Refund of original delivery costs if defective? | Yes | Yes |
| Refund of original delivery costs if cancelled? | Yes, cheapest method | Yes, cheapest method |
Returns Costs & Methods
The Caribbean Bunch will refund the cost of sending an item back to us if it was sold or dispatched by the Caribbean Bunch, that is not defective, damaged or incorrect. For returns from within the UK, costs start at £2.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre We won’t accept the return of any software returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.
If a product becomes defective after 30 days – you’ll need to Contact Us. You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product.
Heavy and Bulky Items
Heavy and bulky Items are items that weigh 10.5kg or more, or whose longest side (when packed) exceeds 90cms When returning heavy and bulky items you will need to arrange for collection. If the item you have received is damaged, defective or incorrect within 30 days of delivery, you may be entitled to a refund. If so, please contact us to arrange collection.
Other Statutory Rights
You have additional rights about incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.
If you need to contact us by post, please write to:
The Caribbean Bunch Ltd
C/o Therapyroom1
3 Otago House
London
Crofton Road
Lincoln
LN3 4NL
In order to ensure a faster response please visit Customer Service.
.Customised Products
Customised products include any products that are configured, personalised, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving or printing. Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected by their sales guarantee
Removal of personal data
When returning a product for any reason, you must do so in the exact conditions you received it from The Caribbean Bunch. In this respect, you must entirely delete, remove and eliminate all personal data relating to you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not related to the returned product as originally received from the Caribbean Bunch. The Caribbean Bunch will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Amazon’s property and that Amazon is therefore entitled to sell it to third parties at Amazon’s full discretion.
Caribbean Bunch Gift Cards
We will be launching Caribbean Bunch Gift Cards; however, these are non-returnable items. However, unused gift cards may be eligible for a refund by contacting Customer Service.
