Returns, Refunds and Exchanges

Exchange and Refund Policy Terms and Conditions

1. The Caribbean Bunch is happy to exchange or refund your items on presentation of a valid receipt.
2. Goods must be returned within 30 days of purchase or receipt (whichever is later) and be in perfect condition in their original packaging.
3. You have the right to exchange faulty or damaged items, which may extend beyond the usual 30-day period, protecting your statutory rights. 
4. The Caribbean Bunch gift cards and eGifts are not refundable.

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Some perishable goods, such as newspapers or magazines, cannot be returned.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

After we receive and inspect your return, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.

Late or Missing Refunds

• If you haven’t received your refund yet, please check your bank account once more.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded, i.e., only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our customer services department and/or send your item to 3 Otago House, Crofton Road, Lincoln LN3 4NL. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Gift

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail it to 3 Otago House, Crofton Road, Lincoln LN3 4NL

Customers are required to pay for the return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged products may vary by location.

If you are returning more expensive items, then please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact our customer service department for questions related to refunds and returns.

UK Returns by Post

To return or exchange items ordered online, please complete the following:

1. If no dispatch note is included, please include a note with your order number and your reason for returning the item within the return package. Please indicate whether your preferred option is to receive a refund or to request a replacement.
2. Using one of the two tick boxes, please indicate whether your preferred option is to receive a refund or to request a replacement.
3. Repack the item (in its original packaging, if applicable) along with the dispatch note or return label if included.

Return address:

Caribbean Bunch Ltd
3 Otago House
Crofton Road, 
Lincoln, LN3 4NL
UNITED KINGDOM

Please note:

• Items purchased online from caribbeanbunch.com require the presentation of a copy of your original order confirmation email.
• For the return of high-value goods, we do recommend that you use a recorded delivery service, as we cannot be responsible for the non-delivery of returned items.

International Returns

To return or refund any items ordered internationally online, please complete the following:

Indicate your request to receive a refund or exchange.

Repack the item (in its original packaging, if applicable) along with the dispatch note. For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for the non-delivery of returned items.

Please post your completed returns to:

Caribbean Bunch Ltd 
3 Otago House
Crofton Road, Allenby Estate
Lincoln, LN3 4NL
UNITED KINGDOM